Tohatsu Recognized with Customer Satisfaction Award for Fifth Consecutive Year
February 28, 2023
With its persistent dedication of leading quality in engine experience and customer gratification, Tohatsu America Corporation was recognized with the 2022 Customer Satisfaction Index Award for the fifth consecutive year during the 2023 Discover Boating Miami International Boat Show's Industry Breakfast held at the Miami Beach Convention Center.
Presented by the National Marine Manufacturers Association (NMMA), the marine industry CSI Awards honor boat and engine manufacturers who actively measure customer satisfaction and pursue continuous improvement to better serve their customers. Award recipients achieved an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past program year, based on information provided by customers purchasing a new boat or engine during the period between January 1, 2022 and December 31, 2022.
"I am incredibly proud of our team for maintaining high customer satisfaction throughout the last five years," says Vice President Kuniharu Maki. "We believe exceeding the CSI Awards recipient threshold means that Tohatsu is focused on the right things, and our customers notice. We pride ourselves on our service, technology and value, and we keep our customers as a top priority."
"We have great people who consistently provide genuine service, and we offer a premium product at an affordable price," says National Sales Manager Kurt Gardner. "To our customers - thank you for having high expectations and for always pushing us to improve."
Tohatsu pours its passion into every detail to provide people around the world with a smarter, more exciting boating experience.